Sales Conditions
The offer and sale of products made on the Timmuz Clothing website (hereinafter on the Website) are governed by these General Conditions of Sale.
For any other legal information, consult the sections: Privacy Policy, Right of Withdrawal.
Before sending the purchase order, the Customer must carefully read these general conditions of sale.
The forwarding of the purchase order implies the full knowledge and express acceptance of both the aforementioned general conditions of sale and of what indicated in the Order Form.
The Customer is obliged, once the online purchase procedure is concluded, to print and keep these general sales conditions and the related order form, already viewed and accepted.
1. Object
1.1 These General Terms and Conditions of Sale have as their object the sale of products made online via e-commerce service on the Timmuz Clothing website (hereinafter Site).
1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
2. Subjects
2.1 The products are sold directly by Tommaso De Vecchis as Timmuz Clothing with registered office in Italy, in CERMENATE, VICOLO BUSA 12 (CO), VAT 03773600139 (from now on Timmuz Clothing or Seller). For any information request, you can contact the Seller by email at the following address: info@timmuzclothing.com
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not regulate, however, the provision of services or the sale of products by parties other than the Seller who are present on the site through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Seller, we suggest checking their terms of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The offers of products on the site are aimed at adult customers. If the Customer is under 18 to be able to buy on the site must first have the consent of one of his parents or a legal guardian. By placing an order through this Site, the Customer warrants that he is of greater age (18) and possesses the legal capacity to enter into binding contracts.
2.5 The Customer is forbidden to enter false names, and / or invented, and / or fancy, in the online ordering procedure and in further communications. The Seller reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
2.6 By accepting these Conditions of Sale, moreover, the Customer exonerates the Seller from any responsibility deriving from the issue of incorrect tax documents due to errors related to the data provided by the Customer at the time of placing the online order, the Customer being the same only responsible for their correct insertion.
3. Sale via e-commerce service
3.1 The online sales contract refers to the distance contract concerning the sale of movable goods (hereafter Products) stipulated between the Customer and Timmuz, as Seller, in the context of an electronic commerce service organized by the Seller which, for this purpose, it uses distance communication technology called the Internet.
3.2 To conclude the purchase contract of one or more Products, the Customer must complete the order form in electronic format (from now on Order) and transmit it to the Seller through the Internet following the relative instructions.
3.3 The Order contains:
– a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer;
– information and / or images of each Product and its price;
– the means of payment that the Customer can use;
– the delivery methods of the purchased Products and the relative shipping and delivery costs;
3.4 Although Timmuz constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. As a consequence, the Seller will not be responsible for the possible inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations are merely illustrative.
3.5 Before concluding the contract, the Customer will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form through the Internet, subject to verification of the correctness of the data relating to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian.
3.8 Once the contract is concluded, the Vendor will take over the Client’s order for its evasion.
4. Evasion of the Order
4.1 With the transmission through the Internet of the Order, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.
4.2 Once the contract is concluded, the Seller will send to the Customer, by e-mail, a Confirmation of the Order, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 The possibility remains, on the part of the Seller, before sending the Order Confirmation, to request via e-mail or telephone from the indicated Customer, further information with reference to the Order sent through the Internet .
4.4 The Seller may not process the purchase orders of the Customer that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed the Order of the Customer specifying the reasons. In this case the sum previously committed to the customer’s payment means will be disengaged.
4.5 If the products presented on the site are no longer available or on sale after sending the Order, it is the Seller’s responsibility to communicate to the Customer promptly and in any case within thirty (30) days working from the day following the one in which the order has been transmitted to the Seller, any unavailability of the Products ordered. In this case the sum previously debited on the Customer’s means of payment will be reimbursed.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom a legal dispute concerning a previous order is in progress. This also applies to all cases where the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchase on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. Sales prices
5.1 Unless otherwise stated in writing, all prices of the Products and the shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euro. The validity of the indicated prices is always and only the one indicated by the Site when the Order is transmitted via the Internet. Product prices and shipping and delivery costs may vary without notice. The Customer must therefore ascertain the final selling price before sending the relevant Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered not inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries; in countries where the current legislation provides for import charges.
5.3 These costs are therefore charged to the customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. Method of payment
For the payment of the price of the Products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form of the site which are summarized below.
6.1 Payment by credit cards and prepaid cards (as long as they are enabled by the bank or by Paypal)
6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments (as long as they are enabled by the bank or Paypal network) without any additional charge on the cost of the Product and shipment . It is understood that the Customer must hold a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same indicated on the billing data. In the absence of such assumptions it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the Customer’s credit card. The amount will therefore be effectively charged to the Customer’s credit card at the time the Order is sent to the Seller.
6.1.3 If, after receiving the package containing the ordered Products, for any reason the Customer intends to use the Right of withdrawal, following the payment of the Products purchased online, the Seller will assign credit the amount to be repaid directly to the credit card previously used for payment.
6.2 Paypal
6.2.1 If the Customer has a Paypal account, the Seller gives the possibility to make payments using directly email and related password with which he registered on www.paypal.com.
6.3 At no time during the purchase process, the Seller is able to know the information related to the credit card (for example, the credit card number or the date of its expiration), transmitted through a connection protected by encrypted protocol directly to the site of the person who manages the electronic payment (bank or Paypal). No computerized archive of the Seller will keep such data.
6.4 In no case can the Seller be held responsible for any fraudulent and improper use of credit cards and prepaid cards by third parties.
6.5 Mark. The customer can pay only in cash, directly to the Courier at the time of delivery of the package.
7. Shipping and delivery of products
7.1 Each shipment contains:
– i / the Products / or ordered;
– any accompanying documentation required based on the country of dispatch
– any informative and marketing material.
7.2 The delivery of the Products purchased through the Seller’s Site can be done in different ways.
7.3 Customer home delivery. The Customer is responsible for the correctness of the shipping address indicated during the order.
7.3.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, delivery times and methods and countries served, the Seller refers to the Shipping section.
7.3.2 Upon receipt of the goods at home, the customer is required to verify the integrity of the packages at the time of delivery by the courier. In the event of anomalies, the Customer must have it noted and noted exactly by the courier and reject the delivery. Otherwise the possibility of asserting your rights in this regard will expire.
7.3.3 Failure to collect at the end of the goods or an incorrect or non-existent delivery address will result in the cancellation of the order by the Seller and the reimbursement of the entire sum previously paid, net of the costs of transport incurred (both return and return) and any additional costs incurred for the storage of the parcel at the Courier. The refund will be made on the credit card or Paypal account of the customer depending on the payment system selected during the online purchase.
7.4 Delivery at an agreed sale point and collection by the Customer.
7.4.1 Only in the case where this option is specifically provided in the purchase phase, the purchased Products may be delivered by the Seller to the Customer at an agreed sale point that the Customer can select at the time of Order. The Seller refers to the Shipping section for additional information on costs, delivery times and methods and countries served.
7.4.2 Upon delivery of products purchased with delivery at the point of sale, the Customer will receive a warning message via SMS and / or email and from that moment will have up to 5 working days to collect the Products of the Order according to the procedures described in the Order Confirmation.
7.4.3 Failure to collect at the end of this period will result in the cancellation of the order by the Seller and the reimbursement of the entire sum previously paid net of transport costs incurred (both return and return ) and any additional costs incurred for the storage of the parcel at the Courier. The refund will be made on the credit card or Paypal account of the customer depending on the payment system selected during the online purchase.
8. Right of withdrawal
8.1 Only if the Customer who signs the contract is a Consumer (meaning by this definition any physical person acting on the site for purposes unrelated to the business or professional activity carried out), will have the right to withdraw from contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.
8.2 To exercise the right of withdrawal, the Customer must send within the term of fourteen (14) working days from the day of receipt of the Products an e-mail address info@timmuzclothing.com specifying the number . of order and the / the code / the article / s for which he intends to make use of the right of withdrawal.
8.3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product (s).
8.4 The right of withdrawal is subject to the following conditions:
– Products returned must be returned in their entirety and not on parts or components of them even in the case of kits;
– Products returned must not have been used, worn, washed or damaged;
– Returned Products must be returned in their original undamaged packaging;
– the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and sent at different times;
– the returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products (the date of delivery declared by the Courier is valid);
– in the event that the Vendor, in view of the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than what would normally be done by buying them individually (eg 5×4, 3×2 etc.), the right to withdrawal can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the individual product. In all other cases (eg bundling, premium transactions, etc.) the right of withdrawal can be exercised only with the return of all the Products covered by the purchase, thus excluding any partial exclusion.
8.5 If the right of withdrawal is from the Customer exercised in accordance with the previous conditions (paragraph 8.4), the Seller is required to reimburse the sums paid by the Customer no later than 30 days from receipt by the Seller of the returned products.
8.5.1 Normally the re-crediting by the Seller of the amount initially withdrawn takes place very quickly, but the times according to which the re-credit will actually be visible to the Customer will depend on his bank, credit or Paypal. In the case of payment of the order on delivery, it will be the customer’s responsibility to indicate how he prefers reimbursement, choosing between a Paypal account and a bank account.
8.6 In case of return, the only costs charged to the customer will remain the initial shipping of the order of products purchased.
8.7 The Seller undertakes to also bear the initial shipping costs of the Products exclusively in case of damage due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also refund the amount that the Customer paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by the Customer.
8.7.1 For the return the Customer will have to serve exclusively the Courier indicated by the Seller in the return instructions: in this way the Customer will not have to pay the expenses for the return of the products purchased because this payment will be made, on your behalf, directly by the Seller. Subsequently, the Vendor, except for the provisions of the previous point 8.7 and for cases of restitution due to a defect of the product, will withhold from the refund due to a lump sum equal to the cost previously incurred for shipping and delivery to the customer’s home of the purchased products or shipping costs normally foreseen for the delivery country. Moreover, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the online return form, the Seller exonerates the Customer from any responsibility in case of loss or damage of the products during transport.
8.7.2 If the option of delivering products to one of the affiliated sales outlets has been made available at the time of completing the online return form, the Customer can return the Products directly to the Seller’s agreed selling point. In this case, the Customer will be reimbursed, in addition to the price paid for the purchase, also the shipping costs previously incurred for the delivery of the Products purchased. From the moment of return of the products to the point of sale, the Seller exonerates the Customer from any responsibility in case of loss or damage during transport.
8.8 In case of exercise of the right of withdrawal, the Seller will provide the corresponding reimbursement, within 30 days from the date of receipt by the same of the returned Products according to the methods indicated above, by crediting the amount from reimburse with the same payment methods chosen by the Customer at the time of the Order.
8.9 In case of exercise of the right of withdrawal without respecting the methods indicated above (eg after more than 14 days required by law, or without having followed the instructions for return), the Seller will provide to return the purchased Products to the Customer again, also debiting the additional shipping costs.
8.10 The right of withdrawal can not be applied in the case of customized products upon explicit request of the Customer at the time of placing the Order.
9. Warranty of non-compliant products
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has stipulated the contract as a Consumer (with this definition any physical person acting on the site for purposes unrelated to any business or professional activity), this warranty is valid at condition that both of the following conditions are met:
a) the defect appears within 24 months from the date of delivery of the products;
b) the Customer presents a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was acknowledged by the latter;
c) the return procedure is correctly followed.
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right, at the Seller’s choice, to restore the conformity of the products at no cost, by repair or substitution, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed goods and the consequent return of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. Contacts
For any information request you can contact us by email at info@timmuzclothing.com
11. Customer Communications
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits envisaged sal Site.
12. Privacy
Information regarding the processing of data is available in the Privacy Policy section.
13. Applicable law, settlement of disputes and jurisdiction
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes concerning and / or consequent to them must be resolved exclusively by the Italian jurisdiction. In particular, if the Customer holds the status of Consumer, any disputes must be resolved by the court of the place of residence or residence of the same according to the applicable law or, at the consumer’s choice in case of action taken by the consumer, by the Court from Bologna. If the customer acts instead in the exercise of his business, commercial, craft or profession, the parties consensually establish the exclusive jurisdiction of the Court of Bologna.
14. Edit and update
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication sil Sito and in relation to purchase orders submitted after that date.
